If you see ???, check whether the original file uses GBK or GB18030.
EXCEL / CSV · GARBLED TEXT
Does Excel show
garbled Chinese text?
The file is often fine, but Excel is reading it with the wrong encoding. Preview the CSV, then export an Excel-friendly UTF-8 BOM file.
Open the CSV fixerWhen does UTF-8 BOM help?
Some Excel versions do not reliably identify UTF-8 from a CSV's bytes alone. A UTF-8 BOM is a small marker at the beginning of the file that helps Excel choose the right encoding.
Characters such as Ã, æ or other mojibake usually mean the source encoding was read incorrectly.
Confirm the preview, then export a CSV with UTF-8 BOM for a cleaner Excel import.
Keep the original file
If the original already contains many ? or � characters, the text may have been lost during export. Encoding conversion can read existing bytes correctly, but it cannot restore replaced characters.
Keep a copy of the original CSV. Download a new file only after the preview looks correct.
Other common encodings
GBK to UTF-8 CSV is useful for Windows and legacy exports. For Traditional Chinese files, try Big5 to UTF-8 CSV.